Terms and Conditions when booking our services
Terms & Conditions
Pressure washing utilises high-pressure water and chemicals to remove tough stains from exterior surfaces. This high pressure ensures thorough cleaning, but it also carries the risk of causing damage. Dirt Lush Pressure Washing Services are trained to operate its equipment and use chemicals with the utmost care to avoid harm to your property. Although we keep our operating pressure to a minimum, damage may still occur due to age related ware of external surfaces, inadequate maintenance, property neglect, and/or low-quality building materials. It is the homeowner's responsibility to ensure that their property has been maintained in line with the manufacturer's recommendations and that any defects or concerns are addressed before washing to maintain a watertight surface. The Client assumes these risks and takes accountability for any damage resulting from the explanations above. Dirt Lush are able to advise on potential repairs to patio grouting, decking and other surfaces.
The Client also agrees to release the company from any or all liability for injuries sustained due to equipment placement, including tripping/falling, contact with equipment, falling debris, or equipment. Dirt Lush will advise of the approach to all cleaning on the day and all necessary precautions, it is important the customer adheres to any safety guidelines throughout the cleaning process.
Client Responsibilities on the Day of Service:
1. Please ensure that the external water supply is activated and accessible.
2. Please ensure that all windows and doors are securely closed.
3. Please keep all pets and children indoors during the cleaning process and advise Dirt Lush of times where access/egress is required.
4. If chemicals are being used, follow all instructions from our staff during and after the clean.
5. Clear the work areas of all items and remove plant pots, doormats, vehicles, and any other movable sensitive materials from the areas being cleaned.
6. Advise the neighbours if in close proximity that cleaning will be taking place and request that they might want to temporarily move vehicles away to prevent any accidental overspray on them during the cleaning process.
Dirt Lush Pressure Washing Services advises the Client to utilise their property's fuse box to turn off power to all exterior outlets, light fixtures, or any other electrically powered features. This is especially important for outlets that are not covered by exterior covers. Additionally, if Dirt Lush Pressure Washing Services are cleaning or cleaning close to solar panels, these should be isolated by switching them off at the fuse panel. It is essential for the preservation of the client’s property that they inform Dirt Lush Pressure Washing Services of any surfaces that cannot be cleaned with highly alkaline or acidic detergents (see exclusions below).
Exclusions:
- A £50.00 cancellation fee applies if notice is not given within 24 hours of service, or if the company arrives and cannot wash due to steps 1-6 not being completed.
- For bookings over £500, a £50 deposit is required at the point of confirming the booking. This will be deducted from the final cost.
- The company is not liable for water intrusion. Despite every effort made to prevent this, poor seals around windows and doors, and cracks in concrete or stone surfaces can make this unavoidable.
- The company is not responsible for the rare “fogging” effect that occurs on multi-pane windows with poor seals.
- This agreement to provide services does not guarantee complete removal of stains. The company aims for 100% customer satisfaction and will cooperate with homeowners when this does not occur.
- Notify the company if there are any surfaces on or near the home that cannot have any form of detergent on them. If the company is not notified of this, the company is not responsible for any adverse effects to any surfaces in this regard.
Corrections of Damages:
Dirt Lush Pressure Washing Services is only liable under this contract for structural damages that directly result from operator error, gross negligence, or wilful misconduct. Damages must be discovered and reported within three calendar days of completion of any work. Upon receipt of written notice, the Company shall be allowed 30 calendar days from the date of receipt to inspect the premises. Dirt Lush Pressure Washing Services shall have the sole option of repairing or contracting repair work to address any structural damages that result directly from the Company.
Payment Terms:
Payment is due when the work is completed unless alternate arrangements have been made.
Payment for works is required via bank transfer. Details will be supplied on the invoice once the cleaning is complete. If payment is made in cash, a banking processing fee of 0.7% of the total cost will be added to the invoice.
Collection of Outstanding Debt:
Dirt Lush Pressure Washing Services reserves the right to instruct a collection agency at 30 days past due. The collection agency will issue a formal letter. If payment is not received within the terms of the collection agency, they will seek to enforce legal action with added costs and interest. All legal fees incurred will be added to the remaining unpaid balance.
Agreement to Terms:
By accepting our quotation, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. The Client authorises Dirt Lush Pressure Washing Services to do the work as specified on the proposal/quotation document. The Client releases Dirt Lush Pressure Washing Services from property damage unless the damage is caused by gross negligence or wilful misconduct.